Case study

A Blueprint for Operational Excellence in Professional Services

Custom Software
Case study

Unifying Core Processes with
a Tailored Software Solution

This case study explores the digital transformation of a leading professional services provider with nearly 30 years of industry experience.

We'll examine how our custom-built management system streamlined their complex service workflows, from client reception and work scheduling to order settlement and reporting, significantly boosting operational efficiency and service quality.

Custom Software for Manufactures

Client Company Background

History & Evolution

Founded in 1993, Nagaz Stefanowski grew from a niche technical firm into an industry pioneer, continuously adapting to complex market demands.

Over nearly three decades, the firm has experienced significant growth, expanding its operations to serve over 100,000 clients. This sustained expansion, combined with the development of proprietary software, has solidified its reputation as an industry innovator.

Product Portfolio

Nagaz Stefanowski offers a comprehensive range of automotive services, specializing in autogas system installation and maintenance. The portfolio also covers general vehicle mechanics, advanced diagnostics, and professional car air conditioning repair.

Their modern facility is equipped with a chassis dynamometer for precise calibrations and a certified vehicle inspection station. The company also operates a wholesale parts supply and a specialized online store, creating a full-service ecosystem for their clients.

The Challenge

Nagaz Stefanowski faced growing operational inefficiencies due to a lack of integrated digital tools to manage their complex workshop processes.

Assessment & Requirements

Zoom

Unified Data Management

A central system was needed to keep a complete record of all information related to orders, vehicles, and clients.

Clear product definition

Flexible Order Workflows

The system required support for multiple order types, each with different data requirements and processing workflows.

Regulatory Compliance & Data Integrity

A critical requirement was the ability to generate legally compliant, homologated documents with data that could not be altered retroactively.

Optimized User Interface

The interface needed to be tailored for simultaneous use by office staff managing multiple clients and mechanics working on vehicles.

Solution Implemented

We engineered a custom workshop management system with key modules to address their core operational needs and drive efficiency.

Work Scheduling

The system allows for dynamic work planning over time across multiple resources, optimizing workflow and resource allocation

Order Management

Order fulfillment is meticulously tracked, including client notes, planned and completed actions, and replaced parts with full financial settlement

System Integrations

Our solution is capable of synchronizing with external systems for seamless and automated data exchange

Advanced Analytics

The platform includes an extensive statistics module to provide deep operational insights and track key performance indicators

Results & Benefits

Unmatched Durability and Tangible Business Impact
The system has been the backbone of the client's operations for over 13 years without requiring a major architectural rework, proving the immense long-term ROI of a well-architected solution.

30%

Increased Efficiency

Streamlined workflows and better planning led to a measurable increase in the productivity of the service team

50%

Simplified Order Settlement

The centralized system makes the process of settling finances for orders faster and more transparent

20%

Reduced Error Rate

Automation and clearer processes significantly reduced administrative and operational mistakes

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